Terms of Sale

Seller and scope

These terms apply to consumer purchases made directly on sheiq.co. The seller is SVM COMMERCE INC., doing business as SheIQ, with a business mailing address at 3760 Bird Road, Miami, FL 33146, United States. Customer care: office@sheiq.co.

Orders placed on Amazon or another marketplace follow that marketplace’s checkout and order policies, together with any rights you have under law. Wholesale purchases may have separate written terms.

Orders and payments

Review your items, delivery address, shipping charges, discounts, taxes and total before submitting an order. Prices are in U.S. dollars unless expressly stated otherwise. Applicable charges are displayed before you place the order. Available payment methods appear at checkout.

An automated receipt acknowledges your request. We confirm acceptance when we send a shipment confirmation, unless we expressly accept earlier. If an item is unavailable, payment cannot be authorized, or an obvious pricing error affects an order, we will contact you or cancel the affected item and refund any amount charged for it. We will not substitute a product or increase an order total without your agreement.

You must use a payment method you are authorized to use. Payment authorization and processing are handled through the provider offered at checkout. [Confirm the actual authorization/capture and acceptance workflow with the selected gateway.]

Shipping and delivery

[Confirm the U.S. destinations served, usual dispatch window, carriers, warehouse arrangement and any exclusions such as P.O. boxes, territories or Alaska/Hawaii.]

Shipping options and costs are shown before payment. Dispatch estimates describe when an order leaves fulfillment; carrier delivery estimates describe its expected arrival. We will ship within the time promised. If no shipping time is stated, we will follow the applicable federal shipment deadline, generally 30 days.

If we cannot ship on time, we will provide a revised date and the legally required choice to consent to a delay or cancel for a refund. When consent is required and is not obtained, we will cancel and refund as required. A carrier delay does not remove rights provided by law.

If a parcel is missing, damaged or marked delivered but cannot be found, contact us with the order number so we can investigate and arrange the appropriate solution. Please tell us about an address error as soon as possible; changes may not be possible after dispatch.

Cancellations, returns and problems

Contact us promptly to request cancellation before dispatch. We will confirm whether fulfillment can be stopped. You may request a change-of-mind return of an unopened, unused product within 30 days after delivery. See Returns & Cancellations for eligibility, return instructions, costs and refunds.

Our change-of-mind policy does not limit remedies for defective, damaged, incorrect or misdescribed goods. Contact us if a product arrives with an issue, and do not continue using a product that appears damaged or unsafe.

Product use and descriptions

Read the full ingredient list, directions and cautions before use. Store products as directed and keep them out of children’s reach. Individual experiences can differ. We do not promise a particular result unless an express guarantee is stated with its terms.

Cosmetic information on the website is not a diagnosis or a substitute for professional advice. Product descriptions, warranties and consumer rights remain enforceable to the extent required by law.

Your rights and applicable terms

The terms presented when you place an order govern that order. Later updates will not reduce rights attached to an existing purchase. Nothing here excludes nonwaivable warranties, liability or statutory remedies.

Applicable U.S. federal law and Florida law govern these terms, subject to mandatory protections available under the law of your state. Contact office@sheiq.co so we can help resolve an order issue.